Privacy Policy
YarnNest – Return & Exchange Policy (Digital Products)
At YarnNest, we are committed to providing high-quality digital crochet patterns and excellent customer support. Because our products are delivered instantly in digital format, our return and exchange rules are different from those of physical stores. Please read this policy carefully before completing your purchase.
If you have any questions or need assistance, you can contact us at:
📧 support@yarnnest.com
1. Digital Products – No Returns or Exchanges
All crochet patterns sold on YarnNest are digital files (PDF, PNG, SVG, etc.) delivered immediately after purchase.
Because digital items cannot be returned, all sales of digital products are final and non-refundable.
You cannot request a refund, return, or exchange for any of the following:
Digital crochet patterns
Downloadable files
Instant downloads
Any item delivered electronically
Once the files are downloaded or sent, refunds are not possible.
2. Exceptions – When a Refund MAY Be Granted
We may offer a refund only in the following rare cases:
✔ Technical Issue
If you do not receive your files, or the file is corrupted/unusable.
✔ Duplicate Purchase
If the same item was accidentally purchased more than once.
✔ Incorrect File Sent
If you receive the wrong pattern by mistake.
In these cases, please contact us within 7 days at
📧 support@yarnnest.com
Include:
Your order number
The issue you encountered
A screenshot if needed
Our team will review your case and respond within 24–48 hours.
3. Physical Items (If You Sell Crochet Items) — Returns
If your store also sells physical crochet items, you can add this section:
For physical items, you have 30 days from the date of delivery to request a return or exchange.
Items must be:
Unused
Unwashed
In their original condition
Return shipping is the customer’s responsibility unless we made an error.
4. Processing Times
For approved refund cases:
Refunds will be issued within 2 business days
The refund will be sent to the original payment method
Shipping fees for physical products (if any) are non-refundable unless the mistake is on our side
5. Contact Us
For any questions or concerns regarding our return or exchange policy, feel free to contact us at:
📧 support@yarnnest.com
Our team is always here to help you.